Privacy Policy
Winslow Wellness Pty Ltd ("we", "us", "our") operates the website at flexfreshdyn.world (the "Site"). We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and your rights regarding that information. Please read it carefully.
1. Who we are
The data controller for personal information collected through this Site is:
Winslow Wellness Pty Ltd
42 Botanical Rise, Brisbane QLD 4000, Australia
ABN 00 000 000 000
Email: info@flexfreshdyn.world
Phone: +61 7 3000 1480
2. Information we collect
2.1 Information you provide to us
- Order information: name, phone number, delivery address, quantity and product selection when you place an order via our order form.
- Contact information: name, phone number and message content when you submit an enquiry via our contact form.
- Consent records: your cookie consent choices and the timestamp of those choices.
2.2 Information collected automatically
- Usage data: IP address, browser type and version, pages visited, time spent on pages, referring URL, and device type - collected via server logs and analytics tools.
- Cookies and similar technologies: see our Cookie Policy for full details.
- UTM and advertising parameters: campaign source, medium, and click identifiers (e.g. gclid) passed via URL parameters when you arrive from an advertisement or referral link.
3. How we use your information
| Purpose | Legal basis (APP context) |
|---|---|
| Processing and confirming your order; arranging delivery | Performance of a contract / your consent when placing an order |
| Responding to your enquiries and customer support | Legitimate interest in providing customer service |
| Sending order confirmation and delivery updates by phone or SMS | Performance of contract |
| Analytics - understanding how the Site is used to improve it | Legitimate interest; analytics cookies only set after consent |
| Advertising measurement (where consented) | Your consent via cookie banner |
| Complying with legal obligations | Legal obligation |
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Cookies and tracking
We use Google Consent Mode v2. By default, all advertising and analytics cookies are denied until you actively accept them via the cookie banner. See our Cookie Policy for a full list of cookies, their purpose, and how to manage them.
5. Sharing your information
We do not sell your personal information. We may share it with:
- Delivery and logistics partners - solely for the purpose of fulfilling your order.
- Payment processors - if applicable, to process payment transactions securely.
- Analytics and advertising platforms - only where you have consented to analytics or advertising cookies (e.g. Google Analytics). These platforms may process data outside Australia; they operate under their own privacy policies and standard contractual clauses.
- Law enforcement or regulatory authorities - where required by Australian law or a valid court order.
All third-party service providers are required to handle your data securely and only for the purposes we specify.
6. International transfers
Some service providers (such as Google) may process your data on servers located outside Australia. We take reasonable steps to ensure overseas recipients handle your information in a manner consistent with the Australian Privacy Principles, including relying on standard contractual clauses where applicable.
7. Data retention
- Order records: retained for 7 years in accordance with Australian tax and consumer law requirements.
- Contact enquiries: retained for 2 years, then securely deleted.
- Analytics data: retained for up to 26 months in Google Analytics (if consented), then automatically deleted.
- Cookie consent records: retained for 12 months.
8. Your rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or out-of-date personal information.
- Request deletion of your personal information, subject to our legal retention obligations.
- Withdraw consent to cookies at any time by updating your preferences via the cookie banner or your browser settings.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have not handled your personal information in accordance with the Privacy Act.
To exercise any of these rights, contact us at: info@flexfreshdyn.world or +61 7 3000 1480. We will respond within 30 days.
9. Complaints - OAIC
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
GPO Box 5218, Sydney NSW 2001
10. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure. Our Site is served over HTTPS. However, no transmission over the internet is entirely secure; you provide information at your own risk.
11. Children
This Site is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
13. Contact us
For any privacy-related questions:
Winslow Wellness Pty Ltd
42 Botanical Rise, Brisbane QLD 4000, Australia
Email: info@flexfreshdyn.world
Phone: +61 7 3000 1480